Customer Service
1. Q: How can I trust your website?

A: Christian Louboutin Outlet founded in 2009 , specialize in sales of christian louboutin.We have set long term good business with all the customers. I am sure you will be the next one, you will be happy to see our good quality, also good service. Sincerely hope to service for you!

2. Q: Is the price on your website real price, why it is much cheaper than market price?

A: We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the largest professional factory in our city, and our clients can order shoes from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.

3. Q: What are the benefits of creating an account?

A: Creating an account with Christian Louboutin Outlet allows you to shop faster, track the status of your current orders, review your previous orders, and write product reviews.

4. Q: I forgot my password, how do I get logged back in?

A: If you forgot your password, you may request a new ONE TIME use only password via e-mail. Just fill in your e-mail address at the login page and it will be sent to you.

5. Q: How can I change my contact information?

A: Click the "Your Account" button located at the top of any page. You can change or add an address, change your password and view your order history.

6. Q: What forms of payments do you accept?

A: We currently accept Visa and MasterCard. Paying by credit card is safe, easy and convenient at Christian Louboutin Outlet, a quick, secure, and convenient way to order from us.

7. Q: Is it safe to pay by Credit card on your site?

A: Secure Sockets Layer (SSL) Certificate is the standard security requirement for e-commerce and other transactions online. An SSL Certificate combines encryption to protect information as it travels the Internet and identity information about the certificate owner to protect against fraud. Christian Louboutin Outlet uses a secure server with 256-bit SSL encryption to provide the highest level of security of your personal information. The north face jackets displayed on Christian Louboutin Outlet means that has verified our identity and that we are the rightful owner and operator of our website thus preventing fraud.

8. Q: My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

A: Reasons for a rejection can be: (a) Insufficient funds - it is necessary to charge your account or to extend current credit limit; (b) Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder; (c) Card issuer doesn't authorize ecommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions; (d)The card issuing bank could not be contacted and the defined "stand-in" limits do not allow ecommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

9. Q: How to do if I have questions about payment?

A: Please email contact us if you have any question concerning your payment. Please quote your order number, email address and your name.

10. Q: How can I cancel an order?

A: If you do not want the order which you make, you must contact with us within 6 hours so that we can do for you. 15% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

11. Q: How soon do you ship orders after I place them?

A: It is our goal to ship out orders as fast as possible. We will deliver the goods via EMS, TNT, DHL or UPS within 48 hours after receiving your funds. Usually, sending to USA need 5-7 days, France 6-8 days, Australia 5-6 days, Canada 6-8 days and Spain 6-8 days. If you have urgent shipping needs please contact us by e-mail. Or choose your favourite faster express.

12. Q: Can I get discount when I order more?

A: Yes, definitely! Purchase more is always welcome! Please contact us with more details such as styles and quantities so that we can offer you a best price after discount.

13. Q: Will you store my credit card information?

A: No! For cards issued under VISA, the card information is processed directly by the bank's systems, via our site servers, all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

14. Q: How do I track my order?

A: Most orders can be tracked by going to DHL Website. Once you placed orders here, you will get an email noticing Order confirmation with tracking number online in 48 hours later. Please contact us via email if you need further tracking assistance.